1. If you wish to make a compliment/complaint about the actions of an officer or about any aspect of 
    law-enforcement operations, please:

    a. Come to the department and tell any employee that you want to make a compliment/complaint; or

    b. Call the department or the town manager’s office (540) 832-2272 (Police Department) or 
        (540) 832-2233 (Town Manager) and tell the person answering the phone that you want to 
        make a compliment/complaint. Phones are answered during normal business hours Monday-Friday. 
        If no one answers, you may leave a message; or

    c. Write your compliment/complaint and mail it to the chief of police.

2. A supervisory officer will assist you in filling out a compliment/complaint form. This form asks you to 
    identify yourself and then to give specific details about your complaint.

3. Your compliment/complaint will then be investigated. You may be contacted and asked additional 
    questions about your complaint.

4. If it is going to take a long time to investigate your complaint, you may receive a letter 
    telling you approximately when you may expect a reply.

5. When your compliment/complaint has been investigated, the chief of police will review the investigation 
    and may write you a letter explaining what has been found out about the matter.